Established in 1937 and Still Trusted Today

Wollcom Credit Management Services is a licensed collection agent offering debt collection and credit management solutions to a large variety of businesses.

Established in 1937 by accountant Eric Edwards, Wollcom, or Wollongong Commercial Services as it was formerly known, has endured the test of time.

During the Second World War Wollongong Commercial Services (WCS) stood stagnant as Eric worked for a government manpower program. But the post war boom quickly brought the company back to life. An increasing need for credit control services led to significant business growth and before long WCS became a nationally recognised credit bureau.

Following Eric's death in 1970 his son Graham Edwards became Managing Director - a position he took on in conjunction with the managing of his own Canberra-based collection agency and credit bureau. When the credit bureau arm of the business was bought out in 1984, WCS began to focus solely on debt recovery.

In 1987 WCS became one of the first non metropolitan collection agencies to computerise its operations. To dispel the perception that WCS could only recover debts in its own geographical area, WCS changed its name to Wollcom.

Nearly 20 years later and contemplating retirement, Graham fretted about Wollcom's future. He was delighted when long-time business associates and friends expressed interest in purchasing the business. Graham believed that under the direction of solicitors Malcolm Heard and John McEwan Wollcom would continue to evolve. The change of ownership took place on 1 February 2005 and Wollcom is now a subsidiary of Heard McEwan.

"Certainly business people can attempt to recover their own overdue debts but many do not realise the energy and costs that they have to direct away from core business activities. Having observed the market for many years, there is no doubt in my mind that businesses are miles ahead both financially and operationally by employing the services of a reputable, efficient collection agency. Wollcom is one such agency," says Graham.

Having observed Wollcom's momentum under Heard McEwan's care, Graham feels his trust was well placed.

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